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The Basics

[/vc_column_text][vc_empty_space][vc_toggle title=”What is Sadaqah?” style=”round” size=”sm”]Sadaqah means general charity, in cash as well as in actions. A smile or a good deed is Sadaqah. Sharing about Global Sadaqah with others is also a form of Sadaqah. Sadaqah comes from the arabic root word ‘sidq’ which means sincerity.[/vc_toggle][vc_toggle title=”What is Global Sadaqah?” style=”round” size=”sm”]Global Sadaqah is an Islamic charity crowdfunding platform or marketplace which matches corporate donations and CSR, as well as Sadaqah, Zakat and Waqf from the public to programs and campaigns by our trusted charity partners.[/vc_toggle][vc_toggle title=”What is Crowdfunding?” style=”round” size=”sm”]The gathering of many people online to financially support a cause, business or individual. Every individual can contribute a fractional amount (small or large) towards a total target amount.[/vc_toggle][vc_empty_space][vc_column_text]

Donation Process

[/vc_column_text][vc_empty_space][vc_toggle title=”How do I donate to a campaign?” style=”round” size=”sm”]Choose the campaign you like, enter an amount or select a preset amount. This will bring you to the checkout page to choose your preferred payment method and complete your donation.[/vc_toggle][vc_toggle title=”What fees will be applied to my donations?” style=”round” size=”sm”]GlobalSadaqah.com is free to use with no charges to the donors.[/vc_toggle][vc_toggle title=”Is my donation tax deductible?” style=”round” size=”sm”]The tax-deductible status of donations depends on the charity partner. If the charity partner has a tax exemption status, it will be stated at the bottom of the individual campaign page. Note that exemptions are usually limited to donors in the country of origin of the charity partner.[/vc_toggle][vc_toggle title=”How much of the donation goes to the charity partner?” style=”round” size=”sm”]Two types of fees are deducted from the donated amount, payment gateway fees and platform service fees. The entire remaining amount will go to the charity partner.[/vc_toggle][vc_toggle title=”Why was my debit/credit card rejected?” style=”round” size=”sm”]If your card is rejected, first ensure that all your details (Card No, expiry date, CVV) are entered correctly. Next, check with your bank if there is any issue. If this rejection continues to happen, please email us at info@globalsadaqah.com and we will investigate to solve the issue.[/vc_toggle][vc_toggle title=”Is my donation secure?” style=”round” size=”sm”]Yes it is. We use secured SSL encryption (SHA256) to transfer information between the donor’s browser and our server. In addition to that, the payment information is only captured by the payment processing gateways, which are protected by additional layers of security. GlobalSadaqah.com does not store any of your payment information.[/vc_toggle][vc_toggle title=”Can I get a refund after donating?” style=”round” size=”sm”]By default, once a donation is made, it is not reversible on the platform. In Islam, it is also highly discouraged to try take back a gift. However in urgent or special cases, we can assist to request for a refund from the charity on your behalf.[/vc_toggle][vc_empty_space][/vc_column][vc_column width=”1/2″][vc_column_text]

Campaign Process

[/vc_column_text][vc_empty_space][vc_toggle title=”What happens if the goal isn’t reached by the end of the campaign?” style=”round” size=”sm”]We will either a) close the campaign as partially-funded, b) extend the campaign period, or c) cancel and refund all donations. This depends on the charity partner, and the needs of the project. We will only cancel the campaign and give refunds to donors if the project being funded cannot continue.[/vc_toggle][vc_toggle title=”How do I get updates on the campaigns I donated to?” style=”round” size=”sm”]Updates and reports are compulsory for all project partners. Depending on the project, the update can be given quarterly over a period of one year, or upon completion of the project. We send an email with general updates to donors every month.[/vc_toggle][vc_toggle title=”How do I contact the organizer of a campaign?” style=”round” size=”sm”]You can always check out the respective partners pages and contact them from their website. You may also email us at info@globalsadaqah.com and we will put you in touch.[/vc_toggle][vc_empty_space][vc_column_text]

Operational Matters

[/vc_column_text][vc_empty_space][vc_toggle title=”How does Global Sadaqah cover its operational costs?” style=”round” size=”sm”]It is important for us to be sustainable. We charge our charity partners a 5% platform fee on the total amount raised. An additional 2.5% fee is charged to our partners for updates, impact tracking and reporting. Corporate donors also pay us for additional services including research, training, content creation and digital promotions. We do not charge anything to donors.[/vc_toggle][vc_toggle title=”What is the due diligence process on Global Sadaqah?” style=”round” size=”sm”]We only work with our charity partners – trusted and credible institutions and organisations with a good track record of accountability and performance. We have a thorough screening and onboarding process before approving new partners. Once partners are accepted, we screen and verify their programs and campaigns before featuring them on our platform.[/vc_toggle][vc_toggle title=”What is C3M and how does it work?” style=”round” size=”sm”]C3M is short for Corporate Charity Crowdfunding Multiplier. Here’s how it works:

[/vc_toggle][vc_toggle title=”I am interested in the C3M program, how do I join?” style=”round” size=”sm”]We are always seeking more corporate donors to join our C3M program! Please email us at info@globalsadaqah.com and we’ll get back to you. The C3M program is open to all approved charity partner campaigns.[/vc_toggle][vc_toggle title=”Does Global Sadaqah share my personal information?” style=”round” size=”sm”]We may use your information obtained by us as set out in the Privacy Policy for the purpose of:

  1. Delivering our products and services to you
  2. Improving our products and services to you
  3. Marketing and advertising our products and services as well as those from other platforms in the Ethis Ventures network to you
  4. To verify your identity in order to prevent and detect money laundering and fraud
  5. To carry out credit reference checks
  6. To carry out market research
  7. To notify you about any changes to our services
  8. To keep you informed about fees and charges

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